Air Neck Traction Shipping Policy

We are not responsible for packages once they are confirmed delivered via Tracking. Please have the package delivered to a secure address. This is your responsibility. Please verify that your shipping address is correct at the time of the order or contact us via email immediately if you notice an error in your address, prior to your order shipping. Charges for any address correction after shipping will be your responsibility.

Email is the quickest and most efficient way to get information regarding shipping. If you have questions regarding the shipment of your order, please contact Customer Support with your transaction id, please do not call - the phone is for orders only.

Expidited shipping is available, please contact Customer Support as soon as possible for arrangements.

If you live within the Continental US:

We provide free shipping to Continental USA Residents via USPS & USP - Our Choice. PO Box addresses may require additional time, so a street address is preferred.

We also provide free shipping to APO/FPO through USPS only.

Hawaii and Alaska

We will provide free shipping via USPS. Priority or Parcel Post is at our discretion and depends on the size of the order. For other arrangements, please contact Customer Support

International Shipping:

Unfortunately, This is Not Free!

International Shipping Is Provided Through UPS or USPS ONLY! Please contact Customer Support for shipping cost prior to placing your order. Please include the item(s) you wish to order, along with your complete shipping info and we will send details regarding shipping costs for your approval. We will then invoice you.

Please understand that we ship internationally as a courtesy to our friends overseas. We ship according to the date when the shipping is paid and then you are put on a list accordingly. International shipping takes longer than domestic shipping due to the extent of paperwork that must be filed.

The international shipping cost must be prepaid by invoice prior to your order being shipped.

We are not responsible for any Custom and/or Duty Fees placed by your country or Brokerage fees by the carrier.